Fee Management

Managing your customers' fees is a great way to foster a deep relationship. Here's how.

  • Tier-1 UK bank - Fee transparency

    Tier-1 UK bank - Fee transparency

    Business Objective: Comply with new regulations while improving operational efficiency and deepening customer relationships

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  • Fee Transparency and Customer Satisfaction in Retail Banking

    Fee Transparency and Customer Satisfaction in Retail Banking

    In a recent article, Ghela Boskovich, Zafin’s Director of Global Business Development, highlighted the conflicting information with regards to banking customer satisfaction scores in North America...

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  • Embrace fee transparency, proactivity & innovation to solve those bankers’ blues

    Embrace fee transparency, proactivity & innovation to solve those bankers’ blues

    In a low-rate, flat yield curve environment, the temptation can be strong for banks to boost fees as a way to sustain earnings growth. Unfortunately for the Royal Bank of Canada (RBC), their...

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